Online Bookings — Let customers book jobs straight from your website

Your website visitors want to book now, not wait for a callback. Online Bookings turns any lead form into a self-service booking page: customers pick a real available time and a confirmed job lands on your calendar with a staff member assigned, ready for reminders and the day's run.

What's New

• Booking-enabled forms. Switch booking on for any form, add your services with real durations and let customers pick from live availability. Submitting confirms the job automatically, with no back-and-forth.
• A confirmed job, not just a lead. Every booking creates the lead, customer and job, assigns a staff member from your pool and drops it on the schedule calendar. A confirmation email with a calendar invite goes out on the spot and reminders are already queued.
• Multi-step forms for everyone. Lead forms now support multi-step wizards, so you can qualify a job across a few tidy screens instead of one long page, with or without booking. Available wherever you have lead capture today.
• Photo and document uploads. Add an upload field so customers can send a photo of the switchboard or the unit's model plate before you arrive.
• Service areas. Set the postcodes or a radius you cover. Out-of-area visitors are routed to an enquiry instead of booking a job you can't reach.
• Never a dead end. When nothing suitable is free, customers leave their preferred days and times as an enquiry, so you never lose the lead to a full calendar.
• Arrival windows. Show customers an arrival window like "between 9:00am and 11:00am", or Morning and Afternoon, in confirmations and reminders instead of an exact time. It is available business-wide for all your booking reminders too.
• Book from anywhere. Share a hosted booking page, embed the widget on your site, drop a booking section on a landing page or send a short link with tracking built in.
• Track what's working. Every booking, form and chat is tagged with the channel, campaign and exact ad that brought it in, with Google and Facebook click IDs. Because a booking is a real job you win and invoice, you can follow the money from the ad all the way to the job, with channel and campaign breakdowns in your leads report.

How It Works

1. Go to Leads → Lead Capture → Online Bookings and create a booking form.
2. Add your services and durations, then set your availability and the area you cover.
3. Share the page, embed the widget or add it to a landing page.
4. Customers pick a time and a confirmed job lands on your calendar with staff assigned.

See the Online Bookings feature page →

Why It Matters

Every booking taken while you are on the tools is a job you did not have to chase, quote a time for or type up. Your calendar fills itself, reminders go out automatically and the customer gets an instant confirmation. Available on Growth and Scale plans.

Coming soon: Facebook and Google Analytics pixel conversion tracking, so your ad platforms can optimise for customers who actually book, not just form fills.