Message drafts: write it now, check it, then send
Save a reply as a draft in Messages and let a teammate check it before it goes. See every waiting draft in one list and let an AI assistant or your own integration write drafts that a person always sends.
Not every reply should go the moment it is written. The new apprentice wants someone to check the price, the office wants the boss to read the warranty answer and you started a long email on the roof and want to finish it at the desk. Messages now keeps a reply as a draft in its conversation until someone on your team sends it.
What's new
- Save as draft on the portal. Start an email or a text in Messages and click the Save as draft icon in the composer toolbar.
- Keep it in the app. Tap Cancel on an email and the app asks Save this email as a draft?
- The Draft card. A draft sits at the end of the thread with who wrote it, for example Drafted by Mike Kelly · 4 minutes ago. Anyone who can see the conversation can edit, send or delete it.
- Edit and send. Click Edit to open it in the composer. Send it, save it again or schedule it with Send later. It goes out with the signature of whoever sends it.
- Drafts and Scheduled lists. Two lists show every draft waiting and every Send later message across the business. On the portal they sit in the rail on the left of Messages. In the app, tap the inbox button at the top left of the Messages list.
- Drafts waiting on the dashboard. The Inbox card shows how many drafts are waiting and the three newest.
Drafts from AI assistants and integrations
An AI assistant such as Claude or ChatGPT, or your own integration, can now read your conversations and write replies as drafts. It can never send a message. A person on your team always reads the draft and sends it. The account owner has to allow this first, when connecting the app or creating the API key. Keys and apps you already have do not get it automatically. An app only drafts to the conversation's own customer, one of their contacts or the unknown sender. This is on Growth and Scale plans.
Why it matters
New staff can answer customers without a wrong price going out. An assistant can do the first pass on a busy inbox while you keep the final say.
Read the guides: Drafts in the team inbox and Send later and undo send. Developers can start with the Messaging API guide.
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