Unified Inbox & 2-Way SMS
All your customer messages in one place — plus claim your own SMS number for 2-way text conversations.
Cooledge now has a unified inbox that brings all your customer messages — emails, SMS, and in-app messages — into a single view.
Unified Inbox
No more switching between tabs and apps. Every conversation with every customer is in one place, organised by customer. You can see the full thread of communication regardless of channel.
2-Way SMS
Send and receive text messages directly from Cooledge. Claim your own dedicated SMS number so customers can text you back and the conversation stays in your inbox — not scattered across personal phones.
- Claim your number — Get a dedicated Australian mobile number for your business.
- Reply from Cooledge — Respond to customer texts without leaving the platform.
- Full conversation history — Every SMS is logged against the customer record.
Where to find it
The inbox is accessible from the main navigation on both web and mobile. Head to Settings → Messaging to claim your SMS number.
Try This Feature Today
Start your free 14-day trial and see what Cooledge can do for your business.