Automated Reviews & Reputation Management

Your Google reviews are one of the first things potential customers see. Cooledge now automates the entire review collection process so you can build a strong online reputation without lifting a finger.

Automatic Review Requests

After a job is completed (or an invoice is paid), Cooledge automatically sends a review request to your customer via email or SMS. You control the timing and delay, so you can send immediately or wait a few hours.

Smart Review Routing

• 4 or 5 stars? → Leaving a public Google review is the prominent option, one tap from your Google Business Profile.
• 3 stars or below? → Private feedback comes first, giving you a chance to address issues before they go public. The Google option stays available underneath.

Reputation Dashboard

• Review sync: your Google reviews are synced and displayed in Cooledge.
• Review matching: automatically match incoming reviews to the customer and job.
• Embeddable widgets: display your reviews on your website and online quotes to build trust.
• Analytics: track your review volume, average rating and trends over time.

Connect your Google Business Profile in Marketing → Reviews to get started.