Automated Reviews & Reputation Management

Your Google reviews are one of the first things potential customers see. Cooledge now automates the entire review collection process so you can build a strong online reputation without lifting a finger.

Automatic Review Requests

After a job is completed (or an invoice is paid), Cooledge automatically sends a review request to your customer via email or SMS. You control the timing and delay — send immediately, or wait a few hours.

Smart Review Routing

• 5-star experience? → Customer is directed straight to your Google Business Profile to leave a public review.
• Less than 5 stars? → Customer is prompted to share private feedback with you first, giving you a chance to address issues before they go public.

Reputation Dashboard

• Review sync — Your Google reviews are synced and displayed in Cooledge.
• Review matching — Automatically match incoming reviews to the customer and job.
• Embeddable widgets — Display your reviews on your website and online quotes to build trust.
• Analytics — Track your review volume, average rating, and trends over time.

Connect your Google Business Profile in Settings → Reviews to get started.